Responsible Gambling Policy

At Dorivaresort House, we believe that gambling should always be an enjoyable and entertaining experience. This policy has been prepared and is maintained by , located at . We are deeply committed to promoting safe, responsible, and informed gambling for all of our guests and players. We understand that for some individuals, gambling can become a source of distress, and we want you to know that you are never alone — help is always available.

Our Commitment to Responsible Gambling

Dorivaresort House is dedicated to providing a safe and supportive environment for everyone who visits our casino. We take our social responsibilities seriously and actively work to prevent gambling-related harm. Our commitment includes:

  • Training our staff to recognize the signs of problem gambling and to respond with compassion and professionalism.
  • Providing clear and accessible information about responsible gambling tools and support resources at all times.
  • Implementing strict age verification procedures to ensure that no one under the age of 18 participates in any gambling activity on our premises or platforms.
  • Offering voluntary self-exclusion programs and other player protection tools to help individuals maintain control over their gambling habits.
  • Promoting gambling as a form of entertainment, not as a way to make money or solve financial problems.
  • Cooperating fully with regulators, government bodies, and support organizations to uphold the highest standards of responsible gambling.

We encourage all of our guests to gamble within their personal limits — financially, emotionally, and in terms of time. If you ever feel that gambling is no longer fun, please reach out to us or to one of the support organizations listed in this policy.

18+ Age Policy — Gambling Is for Adults Only

Gambling at Dorivaresort House is strictly reserved for individuals who are 18 years of age or older. This is both a legal requirement under British Columbia law and a fundamental part of our commitment to protecting vulnerable individuals, including young people.

We take underage gambling extremely seriously. The following measures are in place to prevent minors from accessing gambling activities:

  • All guests who appear to be under the age of 25 will be asked to present valid, government-issued photo identification before being permitted entry to gambling areas.
  • Accepted forms of identification include a Canadian passport, driver's licence, provincial ID card, or any equivalent government-issued document with a photo and date of birth.
  • Any individual who is unable to provide satisfactory proof of age will be denied access to all gambling facilities without exception.
  • Our staff members are thoroughly trained to carry out age verification checks in a respectful, non-discriminatory manner.
  • Individuals who are found to have provided false identification will be immediately removed from the premises and may be reported to the appropriate authorities.

If you are a parent or guardian, we encourage you to speak openly with young people about the risks associated with gambling and to ensure they understand that gambling is an adult activity.

Recognizing the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually, which is why it is so important to be aware of the warning signs — both in yourself and in those around you. You do not need to be gambling every day for it to be a problem. Gambling becomes a problem when it starts to negatively affect your life or the lives of people you care about.

Common signs that gambling may be becoming a problem include:

  • Spending more money on gambling than you can afford to lose, or borrowing money to gamble.
  • Feeling a strong urge or compulsion to gamble, even when you know you should stop.
  • Chasing losses — continuing to gamble in an attempt to win back money that has been lost.
  • Neglecting work, family, social responsibilities, or personal health because of gambling.
  • Feeling anxious, irritable, restless, or depressed when not gambling, or when attempting to cut back.
  • Lying to family members, friends, or colleagues about how much time or money you spend gambling.
  • Using gambling as a way to escape from problems, stress, loneliness, or difficult emotions.
  • Jeopardizing important relationships, employment, or educational opportunities because of gambling.
  • Repeatedly making unsuccessful efforts to cut down, control, or stop gambling.
  • Relying on others to financially rescue you from gambling-related debt or financial difficulties.

If any of these signs sound familiar to you, please know that you are not alone, and that seeking help is a sign of courage and strength. We encourage you to reach out to one of the support organizations listed below or to speak with a member of our team.

Tips for Gambling Responsibly

Gambling can be an enjoyable leisure activity when approached with care and awareness. Here are some practical tips to help you stay in control:

  • Set a budget before you start gambling and stick to it — never gamble with money you cannot afford to lose.
  • Set a time limit for your gambling sessions and take regular breaks.
  • Do not gamble when you are feeling emotionally distressed, depressed, under the influence of alcohol, or under significant stress.
  • Balance gambling with other social activities and hobbies.
  • Treat any winnings as a bonus, not as expected income.
  • Never try to chase your losses — accept that losing is a part of gambling.
  • Think of gambling as entertainment, not as a financial strategy or investment.
  • Keep track of how much time and money you are spending on gambling.

Self-Exclusion and Player Protection Tools

We offer a range of tools to help you manage your gambling and maintain control. These options are completely confidential and are designed to support your wellbeing. Our team will treat every request with the utmost sensitivity and respect.

Self-Exclusion Program

Our self-exclusion program allows you to voluntarily request to be excluded from all gambling activities at Dorivaresort House for a specified period. During your self-exclusion period, you will not be permitted to access the casino floor or any associated gambling facilities. We will take reasonable steps to enforce your exclusion, including removing you from our promotional mailing lists and player rewards communications.

To apply for self-exclusion, please speak directly with a member of our management team or visit the casino's Guest Services desk. Self-exclusion is available for periods ranging from a minimum of six months to a permanent lifetime ban, depending on your individual needs and circumstances.

BCLC Self-Exclusion (GameSense)

As a casino operating in British Columbia, Dorivaresort House also participates in the BCLC (British Columbia Lottery Corporation) Self-Exclusion Program. This program allows individuals to exclude themselves from all BCLC-regulated gaming facilities across the province. For more information, please visit the GameSense information desk located within our casino, or access the program online through the BCLC website.

Additional Support Measures

In addition to self-exclusion, we offer the following support measures upon request:

  • Spending limits: Assistance in setting personal daily, weekly, or monthly spending limits.
  • Time limits: Reminders and assistance to help manage the time you spend gambling.
  • Reality checks: Periodic notifications to keep you informed of how long you have been gambling.
  • Cooling-off periods: Temporary breaks from gambling to give you time and space to reflect.
  • Access to trained staff: A compassionate, non-judgmental conversation with a trained member of our team at any time.
  • Referrals to professional services: We can connect you with qualified counsellors and external support organizations.

To access any of these tools, please do not hesitate to approach any member of our staff or contact Guest Services. Everything will be handled with complete discretion.

Support and Helpline Numbers

If you or someone you know is struggling with gambling, please reach out for support. Trained counsellors and advisors are available to help — many services are free, confidential, and available 24 hours a day, 7 days a week. Asking for help is always the right decision.

Canada — British Columbia

  • Problem Gambling Helpline (BC): 1-888-795-6111 — Available 24/7, free and confidential support for individuals and families affected by problem gambling in British Columbia.
  • Gambling Support BC: www.bcresponsiblegambling.ca — Online resources, self-assessment tools, and connections to local support services.
  • BCLC GameSense: www.gamesense.ca — Information and tools to help you stay in control of your gambling.
  • Crisis Centre BC: 1-800-SUICIDE (1-800-784-2433) — If gambling-related distress is affecting your mental health or you are in crisis, please reach out immediately.

Canada — National

  • Canadian Centre on Substance Use and Addiction (CCSA): www.ccsa.ca — National resources and research on problem gambling and addiction.
  • Gamblers Anonymous Canada: www.gamblersanonymous.org — Peer support groups across Canada for individuals affected by problem gambling.

International Support Resources

  • GamCare (United Kingdom): +44 808 8020 133 — Free information, support, and counselling for anyone affected by problem gambling. Available 24/7. Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom): 0808 8020 133 — Free, confidential support and advice for people worried about their gambling. Website: www.begambleaware.org
  • National Council on Problem Gambling (NCPG — United States): 1-800-522-4700 — 24/7 confidential helpline for problem gamblers and their families across the United States. Website: www.ncpgambling.org
  • Gamblers Anonymous International: www.gamblersanonymous.org — Peer-led support groups available in numerous countries worldwide.
  • Gordon Moody (United Kingdom): +44 1384 241292 — Specialist residential and online treatment programs for people with serious gambling problems. Website: www.gordonmoody.org.uk

Our Promise to You

At Dorivaresort House, every single guest matters to us. We are proud to create an environment where fun and responsibility go hand in hand. Whether you need information, support, or simply someone to talk to, our team is here for you — without judgment, without pressure, and with genuine care.

If you have any questions about this policy or would like to access any of the support tools described above, please do not hesitate to contact us at Guest Services or approach any member of our team. Together, we can ensure that gambling remains a positive, safe, and enjoyable experience for everyone.

This Responsible Gambling Policy is published and maintained by , . We review and update this policy regularly to ensure it reflects the latest best practices and regulatory requirements in responsible gambling.